1. What DripVera Gold is
DripVera Gold is a digital balance used only inside Dripvera for eligible analyses and features. It cannot be transferred to another user or exchanged for cash. Gold is delivered to your account after Google Play confirms the purchase.
2. Refunds for a change of mind
Because Gold is delivered digitally for immediate use, statutory withdrawal exceptions may apply where permitted by local law. After successful delivery, we do not normally offer voluntary refunds solely because you changed your mind. This does not restrict rights granted by applicable law or Google Play policies.
3. Purchase problems and consumer rights
If Gold is not delivered, the payment is duplicated or incorrect, or the digital product is faulty, contact us so we can investigate and provide the remedy required by applicable law. Any mandatory cancellation, refund or other consumer rights remain unaffected.
4. Refunds through Google Play
Payments and eligible refund requests are handled through Google Play. Google may approve a refund under its own rules, including cases that do not qualify for a voluntary developer refund. You can submit a request through your Google Play purchase history or ask us for support.
5. What happens to Gold after a refund
If the associated purchase entitlement is revoked or voided and verified, the corresponding Gold may be reversed to prevent double credit. Gold already spent may affect the in-app balance under the applicable account rules; this is not a real-money debt. A refund without confirmed revocation is investigated rather than automatically deducted.
6. Contact and support
For purchase or refund assistance, contact support@vyzenlabs.com. Include the purchase date and a short description, but do not send passwords, complete payment-card details or purchase tokens. Your statutory rights are unaffected by this policy.